freistilbox Status

All Systems Operational

About This Site

freistilbox is a managed hosting platform optimised for Drupal and WordPress. With its distributed architecture, freistilbox is perfect for running websites and community portals delivering content to thousands or millions of visitors per month.

Internet uplinks Operational

Network Operational

DNS Operational

freistilbox clusters Operational

Database clusters Operational

Storage clusters Operational

Solr clusters Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 15, 2018

No incidents reported today.

Dec 14, 2018

Network Hardware Maintenance

Completed - The scheduled maintenance has been completed.
Dec 14, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 03:01 UTC

Scheduled - Our datacenter provider has announced that they will perform maintenance work on network hardware connecting our infrastructure on Friday, 2018-12-14 between 3 and 5 am UTC (4-6am CET).

In this maintenance window several of our servers in multiple data centers will be unreachable for up to 20 minutes. Therefore a reduced availability of the following systems can't be completely avoided:

* solr3.freistilbox.net
* solr4.freistilbox.net
* freistilbox clusters: c102, c103, c104, c105, c106, c109, c113, c114, c116, c117, c118, c119, c120, c121, c124, c125, c126, c127, c128, c129, c131, c135, c183, c184, c185, c53, c64, c69, c70, c84, c91, c92, c94, c95

All other components of the infrastructure are not affected. Edge routers, caching proxies, other application servers and databases will have no downtime.
Dec 10, 14:27 UTC

Dec 13, 2018

Network issues for russian visitors

Resolved - This incident has been resolved.
Dec 13, 21:33 UTC

Identified - Our datacenter provider has informed us that they
"[..] have noticed that Russian users can not reach IP addresses from range 178.63.0.0/16.
This seems to be due to a blocking by the Russian Federation.
We are trying to find a solution but this may take some time since we have no influence on the blocking."

We will inform you when this issue is resolved, for step-by-step updates please see the source: https://www.hetzner-status.de/en.html#8560
Apr 19, 19:17 UTC

Database connection issues db14

Resolved - This incident has been resolved.
Dec 13, 21:31 UTC

Investigating - One of our database clusters (db14) is experiencing infrequent connection timeouts for a limited number of clients.
This happens very infrequently and not to all customers using db14, in fact only a very small set.

We are currently investigating the underlying issues, but as this happens only very infrequently and the "obvious" places to look have been checked and deemed OK, this might take a while for us to find the solution.

This is to inform you that we are actively looking into this, we will update here as soon as we have relevant news.

Best regards,
Simon
Aug 20, 12:57 UTC

Database load issues

Resolved - We were able to resolve the database performance issue in the morning by switching to the standby node of the affected database cluster, and we've switched back to the main node successfully about an hour ago. Our investigation results indicate that the network maintenance last night caused a query backlog so serious that the database wasn't able to catch up. In this context, we've got in contact with a number of customers whose database queries had been putting substantial strain on the database. We're happy that we've restored normal operation and apologise for any disruption.
Dec 13, 21:30 UTC

Investigating - Our database cluster db12 is running under heavy load at the moment. We're investigating the issue and will update this incident when we have new information.
Dec 13, 08:22 UTC

Network Hardware Maintenance

Completed - The scheduled maintenance has been completed.
Dec 13, 05:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 03:00 UTC

Scheduled - Our datacenter provider has announced that they will perform maintenance work on network hardware connecting our infrastructure on Thursday, 2018-12-13 between 3 and 5 am UTC (4-6am CET).

In this maintenance window several of our servers in multiple data centers will be unreachable for up to 20 minutes. Therefore a reduced availability of the following systems can't be completely avoided:

* All freistilbox clusters
Dec 10, 14:14 UTC

Dec 12, 2018

No incidents reported.

Dec 11, 2018

Scheduled Network Hardware Maintenance

Completed - The scheduled maintenance has been completed.
Dec 11, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 03:00 UTC

Scheduled - Our datacenter provider has announced that they will perform maintenance work on network hardware connecting our infrastructure on Tuesday, 2018-12-11 between 3 and 5 am UTC (4-6am CET).

In this maintenance window several of our servers in multiple data centers will be unreachable for up to 20 minutes. Therefore a reduced availability of the following systems can't be completely avoided:

* repo.freistilbox.net
* all shell boxes
* web sites of clusters: c105, c179 and c183
* web sites using our new edge router

All other components of the infrastructure are not affected. Edge routers, caching proxies, other application servers and databases will have no downtime.
Dec 10, 11:11 UTC

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.