Investigating - One of our database clusters (db14) is experiencing infrequent connection timeouts for a limited number of clients.
This happens very infrequently and not to all customers using db14, in fact only a very small set.
We are currently investigating the underlying issues, but as this happens only very infrequently and the "obvious" places to look have been checked and deemed OK, this might take a while for us to find the solution.
This is to inform you that we are actively looking into this, we will update here as soon as we have relevant news.
Best regards,
Simon
Aug 20, 12:57 UTC
This happens very infrequently and not to all customers using db14, in fact only a very small set.
We are currently investigating the underlying issues, but as this happens only very infrequently and the "obvious" places to look have been checked and deemed OK, this might take a while for us to find the solution.
This is to inform you that we are actively looking into this, we will update here as soon as we have relevant news.
Best regards,
Simon
Aug 20, 12:57 UTC
Identified - Our datacenter provider has informed us that they
"[..] have noticed that Russian users can not reach IP addresses from range 178.63.0.0/16.
This seems to be due to a blocking by the Russian Federation.
We are trying to find a solution but this may take some time since we have no influence on the blocking."
We will inform you when this issue is resolved, for step-by-step updates please see the source: https://www.hetzner-status.de/en.html#8560
Apr 19, 19:17 UTC
"[..] have noticed that Russian users can not reach IP addresses from range 178.63.0.0/16.
This seems to be due to a blocking by the Russian Federation.
We are trying to find a solution but this may take some time since we have no influence on the blocking."
We will inform you when this issue is resolved, for step-by-step updates please see the source: https://www.hetzner-status.de/en.html#8560
Apr 19, 19:17 UTC
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