All Systems Operational

About This Site

freistilbox is a managed hosting platform optimised for Drupal and WordPress. With its distributed architecture, freistilbox is perfect for running websites and community portals delivering content to thousands or millions of visitors per month.

Internet uplinks   Operational
Network   ? Operational
DNS   ? Operational
freistilbox clusters   Operational
Database clusters   Operational
Storage clusters   Operational
Solr clusters   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sunsetting solr1.freistilbox.net Sep 27, 05:00-07:00 UTC
Hi!

We are in the process of optimising our infrastructure layout, and will sunset our solr1.freistilbox.net server on Wednesday, 2017-09-27 5am UTC.

This server has been superseded by solr3.freistilbox.net, and customers still using the older solr1.freistilbox.net have already been contacted and asked to switch over to the new server.

No downtime is expected.

Best regards,
Your freistil IT ops team
Posted on Sep 18, 13:52 UTC
Past Incidents
Sep 26, 2017

No incidents reported today.

Sep 25, 2017
Resolved - This incident has been resolved.
Sep 25, 14:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 14:15 UTC
Identified - Degraded network performance affects parts of our infrastructure. We have contacted data centre support and are working with them to get the problem resolved.
Sep 25, 14:12 UTC
Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017
Resolved - The aforementioned fix has been implemented together with our affected customers, resolving this issue.
We are closing this incident now - the promised post-mortem on this issue will soon be published as a blog post.
Sep 12, 11:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 11, 13:35 UTC
Update - We have been informed that our DNS provider has silently changed their service portfolio, dropping a feature we previously relied upon: nameserver hosting without using the provider as a DNS registry.

To avoid further issues, we have decided to switch the DNS handling for the affected domains over to another DNS provider we have been using as an alternative. We have already contacted all customers and switched most of the domains that needed the change.

All other customers were not affected by this issue and won't be.

We are very sorry for the situation!

We will post a post-mortem report soon where we are going to describe the issue and consequences in detail.
Sep 11, 13:35 UTC
Investigating - We are currently experiencing issues with our Domain Name Service (DNS).

Over the weekend, a few domain zones have dropped from our DNS provider's service without warning or discernable cause.
Immediately after learning of this incident, we have restored full operation by recreating the missing entries manually.

We are communicating with our DNS provider while they are busy determining the root cause.

In the meantime, we are adding explicit external DNS checks to our monitoring system. While in this scenario the website HTTP checks we've already had in place only trigger after DNS caches expire, these new DNS checks will allow us to respond much faster a DNS zone vanishing.

We'll keep this post updated as we make progress.
Sep 11, 10:24 UTC