Identified - Our datacenter provider has informed us that they
"[..] have noticed that Russian users can not reach IP addresses from range 178.63.0.0/16.
This seems to be due to a blocking by the Russian Federation.
We are trying to find a solution but this may take some time since we have no influence on the blocking."

We will inform you when this issue is resolved, for step-by-step updates please see the source: https://www.hetzner-status.de/en.html#8560
Apr 19, 19:17 UTC

About This Site

freistilbox is a managed hosting platform optimised for Drupal and WordPress. With its distributed architecture, freistilbox is perfect for running websites and community portals delivering content to thousands or millions of visitors per month.

Internet uplinks   Operational
Network   ? Operational
DNS   ? Operational
freistilbox clusters   Operational
Database clusters   Operational
Storage clusters   Operational
Solr clusters   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 17, 2018

No incidents reported today.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - This incident has been resolved.
Jul 12, 18:25 UTC
Update - We identified the cause - two web boxes of one cluster - that are responsible for the problems. We shut down this cluster which restored operation for all other customer sites.
Jul 12, 18:04 UTC
Identified - We are seeing PHP FPM crashing on several hosts resulting in application errors. We are working on identifying the cause of the crashes.
Jul 12, 17:26 UTC
Investigating - We have noticed limited availability issues that affect a few customers. We are analysing the situation and are going to update this incident soon.
Jul 12, 17:12 UTC
Jul 11, 2018
Resolved - This incident has been resolved.
Jul 11, 05:15 UTC
Update - We are continuing to monitor for any further issues.
Jul 11, 04:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 04:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 11, 04:28 UTC
Investigating - We have noticed limited availability issues that affect a few customers. We are analysing the situation and are going to update this incident soon.
Jul 11, 04:25 UTC
Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.

Jul 4, 2018
Resolved - This incident has been resolved.
Jul 4, 04:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 19:38 UTC
Update - Switching the failover IP was possible. Sites are reachable again.
Jul 3, 19:30 UTC
Identified - Data center reports a defect network router.
Sadly this router is placed in front of one of our edge routers. To make it worse we can't switch the failover IP to the standby edgerouter causing down time on some sites.
Jul 3, 19:27 UTC
Investigating - Degraded network performance affects parts of our infrastructure. We have contacted data centre support and are working with them to get the problem resolved.
Jul 3, 19:19 UTC
Jul 3, 2018
Resolved - This incident has been resolved.
Jul 3, 13:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 11:01 UTC
Identified - Due to a network issues our system automation software is not working at the moment.

This impairs changes our customers do in the dashboard so they are not rolled out to our servers. Changes to SSH keys, domain names or creating new sites don't take effect for now.

We apologize for any inconvenience and will update this issue as soon as possible.
Jul 3, 10:37 UTC